Terms of Service

These Terms of Service ("Terms") govern your use of deeserstudios.com and the services provided by Deeser Studios (Private) Limited, a company registered in Sri Lanka (Company No. PV 00355307) ("we," "us," or "our"). By using our website or engaging our services, you agree to these Terms.

Our Services

We provide AI automation and digital marketing services, including WhatsApp AI inquiry systems, automated messaging across WhatsApp, Facebook Messenger and Instagram, social media management, content creation, and paid advertising management. The scope, deliverables and fees for each client are set out in their proposal, quotation or agreement.

Fees and Payment

Services are billed monthly as a retainer unless otherwise agreed in writing. Some services require an advance payment before work begins, as stated in the relevant proposal. Advertising spend and third party platform fees, including Meta and WhatsApp messaging fees, are billed separately and are the client's responsibility. Late or missed payments may result in services being paused until the account is settled.

Client Responsibilities

Clients are responsible for:

• Providing accurate information about their business, products, pricing and policies for use in AI knowledge bases and marketing content
• Maintaining ownership of, and access to, their own Facebook Page, Instagram account, WhatsApp Business account and advertising accounts
• Granting the access needed for us to deliver the agreed services
• Ensuring their products, services and offers comply with applicable laws and platform policies

AI Automation

Our AI systems respond to customer inquiries based on information provided by the client. While we monitor and refine these systems, automated responses may occasionally be incomplete or inaccurate. Conversations that need human judgement are flagged for handoff to the client's team. Clients remain responsible for final decisions, orders and commitments made to their customers.

Third Party Platforms

Our services operate on third party platforms including Meta (Facebook, Instagram, WhatsApp), Google and others. Use of these platforms is subject to their own terms and policies. We are not responsible for platform outages, policy changes, account restrictions or decisions made by these platforms.

Intellectual Property

Upon full payment, clients own the final content and creative assets produced specifically for them. We retain ownership of our systems, workflows, templates, software configurations and methods used to deliver our services.

Confidentiality

We treat all client information as confidential and do not share it with other clients or third parties, except with service providers needed to deliver our services or where required by law.

Results

Marketing and advertising results depend on factors outside our control, including market conditions, platform algorithms and the client's own offer. We do not guarantee specific results such as sales, leads or revenue.

Limitation of Liability

To the maximum extent permitted by law, our total liability for any claim arising from our services is limited to the fees paid by the client to us in the one month before the claim. We are not liable for indirect or consequential losses, including lost profits or lost data.

Termination

Either party may end a monthly retainer with 30 days written notice. Fees for the notice period remain payable. We may suspend or end services immediately if these Terms are breached or payments are not made.

Governing Law

These Terms are governed by the laws of Sri Lanka.

Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

Email: mark@deeserstudios.com
Phone: 070 501 0467